Manufacturers

Maintenance & Support

Testimonials

Morning Robyn,

I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with.

Thank you.

Kind Regards

Alan Tapley

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Hi Sarah,

Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.

you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.

Leighton

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Dear Lauren,

Thank you so much and very glad to be your customer.

Juladit C.

Juladit C

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company.

James Sutton

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

You provide a great service, you have an excellent range of products and deliver on the double.

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Many thanks as always for the quality and speed of the service!

Shaun

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Good Afternoon,

I just wanted to provide some positive feedback on your team with specific regards to Emma Williams in Export Sales. I work for a Facilities Maintenance company that is based both in the UK and Ireland which as I’m sure you can imagine; especially in the current climate can be challenging when it comes to stock.

I first started using your site last year and since then have always been welcomed with the most efficient delivery and quick response on stock required for our FA Technician.

Nothing is ever too much trouble and I just wanted to forward this feedback on to yourselves so it was brought to your attention and more importantly to say thank you.

Kind Regards,

Ceri

Cerian Rousset

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Ashley,

many thanks for your prompt action, have a great weekend!

Barry

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.

Dan

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Hello

Perfect service, thank you

Regards

Rory

Thanks a lot, we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Good Morning Emma,

I must say you are the best. Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

Parvez

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.

Lee

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Thank you for your speedy service, our order arrived this morning.

Karen

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Hi Marta,

Thank you for sorting this out for me.

I really appreciate your help with this.

Merry Christmas and I hope you have a Happy New Year.

Leigh

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Bless you Robyn, thank you so very much, your service is absolutely amazing!!

So many thanks

Heather

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Hi Emma,

Thank you for your awesome work!

William J

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you

Darren

Cheers Dave you're a star

Kind Regards

Neil

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Excellent Thanks.

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Hi Dave

Thanks again for your valued advice and support.

Regards

Chris

Chris McCormick

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Ladies,