Hi Dave,
The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.
Hi Sarah,
Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.
you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.
Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.
You provide a great service, you have an excellent range of products and deliver on the double.
Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.
Many thanks as always for the quality and speed of the service!
Thanks for all the help
Lauren and Amelia - you are STARS.
Dave,
Installed these today, worked a treat.
Thanks.
Dave,
Many thanks to you and Aleks it is a great help.
Regards
Wow,
Ashley you're like a salesman dream!!
Thanks for your help Ash.
Kindest regards,
Ladies,
Thanks for all your help and excellent customer service! :-)
Kind Regards,
Evening Dave,
We were very appreciative of Martin’s assistance during our time in Ancona.
As he would have mentioned, timing was tight but he got the job done and we got through our surveys.
Thanks to you and your team.
Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.
Hi Deborah
Thank you very much for going extra mile for me. Great!
Best Regards
Hello again,
Equipment arrived on MT as arranged.......amazing.
Thanks to Lauren for helping resolve a problem.
She was helpful, efficient, and above all pleasant.
A real asset.
I received and checked through my order today and everything is as it should be.
Thanks again to you and to Acorn fire and security for a great and efficient service.
Robyn,
You my dear are an angel sent from the heavens of wonderfulness!
Thanks a lot for your help its appreciated!
Hi Marta,
Thank you for sorting this out for me.
I really appreciate your help with this.
Merry Christmas and I hope you have a Happy New Year.
Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.
Hi Dave,
One happy customer, thanks for the assistance with this.
Aleks,
dziękuję za doskonałą obsługę
systemu przeciwpozarowego i za wspaniale wsparcie.
Lauren,
Just a quick mail to say what a brilliant service your team offer.
Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!
Med vennlig hilsen
Good Morning Emma,
I must say you are the best. Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.
Have a nice day.
Debbie
Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.
Hi Hannah,
Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.
Hi Lauren,
The below parts have just arrived! That was very quick and efficient!
Thankyou for organising that
Dear Lauren, very good and prompt services, thanks!
Wishing you have a Merry Christmas and a Happy New Year 2015!
Bless, over and above call of duty. Honestly Jess you been a little star with this one...
Regards,
Sharon
Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company.
Dear Hannah,
After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!
Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.
Hi Emma
Many thanks for your quick response. Just discovered your website today but it looks excellent!
Hello Aleks and Dave
Many thanks firstly for the quick response.
Once again many thanks for such a great turnaround.
Hi Dave,
Thank you for sending the information on the detectors I have passed this on to our client.
Thank you also for your continued help and assistance it is much appreciated.
Hello
Perfect service, thank you
Regards
Good afternoon Lauren.
Thank you for the fast response.
As ever I am very impressed with the excellent service you offer.
Dear Sirs,
Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.
Regards.
We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you
Excellent Thanks.
We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.
Regards Richard (Dalby Fire Group)
Thank you for the support and service you provide. I look forward to working with you guys again in the new year!
Aleks,
Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.
We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.
Hi Lauren,
Thank you very much, excellent service as usual.
Thanks
To all at Acorn,
On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!
Truly thank you for all of your help, Emma. This process was quick and painless.
Good Afternoon,
I just wanted to provide some positive feedback on your team with specific regards to Emma Williams in Export Sales. I work for a Facilities Maintenance company that is based both in the UK and Ireland which as I’m sure you can imagine; especially in the current climate can be challenging when it comes to stock.
I first started using your site last year and since then have always been welcomed with the most efficient delivery and quick response on stock required for our FA Technician.
Nothing is ever too much trouble and I just wanted to forward this feedback on to yourselves so it was brought to your attention and more importantly to say thank you.
Kind Regards,
Ceri
Cheers Dave you're a star
Kind Regards
Dear Charlotte,
I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.
Well done and regards,
Many thanks to you and your wonderful staff for your continued support throughout the year.
Much appreciated.
Dave,
Always a pleasure bud and thank you for the information it worked an absolute treat!
Have a good weekend and take care sir!
Kind Regards
Christopher Stevenson
Ashley,
many thanks for your prompt action, have a great weekend!
Also want to say thanks to everyone at Acorn Fire & Security for a great day.
The training was extremely helpful and a good balance of practical to theory work in the course.
We look forward to sitting in on another training course in the near future.
Again many thanks for your help and assistance.
System now fully back on line.
Hi Dave
Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).
Thank you Amelia
Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!
Lauren
Thanks for all your help with this last night we appreciate the service you provided to us.
Kind Regards
Thanks Charlotte.
I wish all suppliers where as efficient and quick as you guys.
Best Regards,
Thanks a lot, we really appreciate professional work and good service.
We also wish you a Merry Christmas and Happy new year!
Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.
Hi Dave,
Many thanks for your swift reply & valued advise. (great service)
Regards.
Good morning Emma,
Order has been well received yesterday, I can say that we are very happy with your service.
Best regards,
Thank you for your speedy service, our order arrived this morning.
Dear Sales,
Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.
I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!
Dear Lauren,
Thank you so much and very glad to be your customer.
Juladit C.
Thanks Lauren,
it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!
Thanks Lauren
I wish all suppliers got back to me as quickly as you do!
Hi Emma,
Thank you very much for all your help - excellent service!
Hi Emma,
Thank you for your awesome work!
You’re the best, thanks!
Have a nice weekend.
Best regards / Met vriendelijke groet
Dear Hannah,
The test equipment arrived one day early, received on Tuesday; wunderbar!
Amelia - thank you so much for your reply.
Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.
Ms Deborah
We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.
We look forward to further business dealings with your organization.
