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Testimonials

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Hi Emma,

Thank you for your awesome work!

William J

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Thank you for your speedy service, our order arrived this morning.

Karen

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Many thanks as always for the quality and speed of the service!

Shaun

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Cheers Dave you're a star

Kind Regards

Neil

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Hello

Perfect service, thank you

Regards

Rory

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Fire Alarm Maintenance

Fire Alarm maintenance is the solid core foundation on which Acorn Fire & Security is built. For Fire Alarm maintenance, as well as the design, installation and commissioning of Fire Alarm, Emergency Lighting, CCTV and Access Control Systems, Acorn Fire & Security consistently demonstrate their commitment to providing the highest level of professionalism, customer service and satisfaction.

All Fire Alarm maintenance works are carried out in accordance with BS 5839, Part 1:2002 & A2:2008, ensuring the life safety systems we service meet all legislative requirements.

We firmly believe in working with our clients, providing reports and information on the Fire Alarm System above and beyond that required by British Standards. This pro-active stance ensures continued reliability of the Fire Alarm System, and enables our customers to meet their statutory requirements under the Regulatory Reform (Fire Safety) Order introduced in 2006.

Acorn Fire & Security undertake all Fire Alarm Maintenance on all Fire Alarm Systems regardless of manufacture, whether open or closed protocol; drawing on the many years experience, and training of our dedicated Engineering team.

In addition to the routine Fire Alarm maintenance of your Fire Alarm System at six monthly intervals, Acorn Fire & Security provide a 24 hour 365 day emergency call-out service, giving our clients complete peace of mind.

As a Company we aim to offer excellent customer service, working in partnership with our clients in their interests at all times.

Contact us now to discuss your requirements, we promise you a logical, common sense approach, coupled with major year on year cost savings and excellent, first class personal Service.

Please use this Fire Alarm Log Book as a guide for fire alarm systems complying with BS 5839-1:2013.

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