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Testimonials

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Hi Emma,

Thank you for your awesome work!

William J

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Hello

Perfect service, thank you

Regards

Rory

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Cheers Dave you're a star

Kind Regards

Neil

Thank you for your speedy service, our order arrived this morning.

Karen

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Many thanks as always for the quality and speed of the service!

Shaun

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Privacy Policy

Acorn Fire & Security is committed to protecting the privacy of all our website visitors. It is important that our customers understand the following privacy agreement, outlining the steps we have taken to ensure high standards of data protection are maintained. Please take your time to read the document to fully appreciate the efforts we go to keep your details secure. 
 
If a customer places an order on the website, they agree to the collection, use and distribution of this information under the terms of this policy. 
 
Information you provide
 
 
When you visit the www.acornfiresecurity.com website, register or purchase directly from us, you may be asked to provide some personal details. You will be asked to disclose information concerning your name, contact details, debit and/or credit card details so we can get in touch with you when needed.
 
In particular, you will be asked to provide information about your usage of our website as well as the comments posted about certain products and the letters and emails received from Acorn Fire & Security.
 
Calls may be recorded to +44 (0)1254 207532 with the intention of monitoring customer service standards and providing staff training.
 
How your information is used
 
Your information is secure and will not be disclosed to others, but will be used in the following circumstances. It will be used to contact you about delivered goods and request a selected address. It will also be used to bill you for any website purchase when needed. 
 
There may be times when you are contacted with a feedback request, asking if you would kindly comment on the websites’ services. You will also be notified with any significant changes or developments to the website and services. Because this information is important and sometimes critical to user experience, we ask you do not opt out of receiving these communications. 
 
Based on your past interests on our website, we may contact you via email with promotional deals and discounts for recommended products. If you no longer wish to receive these updates, please do let us know at enquiries@acornfiresecurity.com
 
 
Disclosure of your information
 
 
We may pass collective information about our website and its services to third parties who may be located outside the European Economic Area. Those parties are essential to the general running of the business as well as dealing with customer requests and purchases. We may also pass aggregate information on the usage of our website onto third parties but this will not include information that can be directed back to you. 
 
As mentioned in our ‘how your information is used’ section, there may be times when you are contacted with offers and promotions on deals of interest. This may also be the case with third party emails, where you are occasionally notified with products and services we consider of interest to your browsing experience. If you change your mind about being contacted by these companies, please let us know on enquiries@acornfiresecurity.com
 
Finally, if our business makes the decision to join a venture with, or is sold to or merged with another business entity, your personal details will be collectively shared with new partners or workers. 
 
Some countries outside the European Economic Area have different data protection laws to the ones here in the UK. For this reason, we always do our research to make sure your information is used by third parties in accordance with this privacy policy. 
 
Unless required to do so by law, we will never share or otherwise distribute your information without your consent. 
 
Cookies
 
Cookies are small amounts of information which can be transfered from our website, product or service and stored on your computer. The most common use is to help maintain the performance of a website, as well as to provide general usage information to the website providers. 
 
Unless you have let us know you would not like to receive cookies, our system will issue cookies on the website every time someone visits. We use these cookies to improve the quality of our website offering and to personalise the content for users. If you wish to reject these cookies and, therefore, not benefit from the above features, please follow the relevant instructions found at www.aboutcookies.org. Or, if you would like to you can email us at enquiries@acornfiresecurity.com.
 
Security & Data Retention
 
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.
 
Accessing & Updating 
 
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us at enquiries@acornfiresecurity.com.  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. 
 
Changes to our Privacy Policy
 
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
 
Contact
 
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@acornfiresecurity.com
Please tick if you would like to receive details of our products and services in the future by email [tick box]
By ticking the appropriate box you confirm that you agree to our using your information for the stated purpose in accordance with this Privacy Policy.
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