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Testimonials

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.

Lee

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Hi Emma,

Thank you for your awesome work!

William J

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Thank you for your speedy service, our order arrived this morning.

Karen

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Many thanks as always for the quality and speed of the service!

Shaun

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Ashley,

many thanks for your prompt action, have a great weekend!

Barry

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Hi Sarah,

Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.

you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.

Leighton

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.

Dan

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Cheers Dave you're a star

Kind Regards

Neil

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Hello

Perfect service, thank you

Regards

Rory

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Privacy Policy

This privacy policy sets out how Acorn Fire & Security Ltd uses and protects any information that you give Acorn Fire & Security Ltd when you use this website.

Acorn Fire & Security is committed to protecting the privacy of all our website visitors. It is important that our customers understand the following privacy agreement, outlining the steps we have taken to ensure high standards of data protection are maintained. Please take your time to read the document to fully appreciate the efforts we go to keep your details secure. 

Acorn Fire & Security Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th May 2018.

If a customer places an order on the website, they agree to the collection, use and distribution of this information under the terms of this policy. 

Information you provide

When you visit the www.acornfiresecurity.com website, register or purchase directly from us, you may be asked to provide some personal details. You will be asked to disclose information concerning your name, contact details, debit and/or credit card details so we can get in touch with you when needed.

What personal data do we collect/hold:

-        Your name

-        Your delivery and invoice address

-        Special delivery instructions

-        Your phone number

-        Your IP address

-        Your order details

-        Your payment history (no card details are kept)

-        Your email address

Why we collect information about you:

-        So that we can process your order

-        So that we can update you on your order

-        So that we can send you newsletters, promotions and product updates (only if you subscribe)

-        So that we can continuously improve to ensure you have the best user journey and customer experience

Calls may be recorded to +44 (0)1254 207532 with the intention of monitoring customer service standards and providing staff training.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How your information is used

Your information is secure and will not be disclosed to others, but will be used in the following circumstances. It will be used to contact you about delivered goods and request a selected address. It will also be used to bill you for any website purchase when needed. 

There may be times when you are contacted with a feedback request, asking if you would kindly comment on the websites’ services. You will also be notified with any significant changes or developments to the website and services. Because this information is important and sometimes critical to user experience, we ask you do not opt out of receiving these communications. 

Based on your past interests on our website, we may contact you via email with promotional deals and discounts for recommended products. If you no longer wish to receive these updates, please do let us know at enquiries@acornfiresecurity.com

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•                   whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

•                   if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@acornfiresecurity.com

Disclosure of your information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the EU's General Data Protection Regulation (GDPR). If you would like a copy of the information held on you, please write to Acorn Fire & Security Ltd, Waterside House, Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

As mentioned in our ‘how your information is used’ section, there may be times when you are contacted with offers and promotions on deals of interest through email marketing. If you change your mind about being contacted, you can change your mind at any time.

Some countries outside the European Economic Area have different data protection laws to the ones here in the UK. For this reason, we always do our research to make sure your information is used in accordance with this privacy policy. 

Unless required to do so by law, we will never share or otherwise distribute your information without your consent. 

Tracking of customer visits:

Acorn Fire & Security Ltd analyses customer journeys in an anonymous form using Google Analytics and Google Remarketing. The data gained cannot be traced back to individual visitors.

Cookies

Cookies are small amounts of information which can be transferred from our website, product or service and stored on your computer. The most common use is to help maintain the performance of a website, as well as to provide general usage information to the website providers. 

Unless you have let us know you would not like to receive cookies, our system will issue cookies on the website every time someone visits. We use these cookies to improve the quality of our website offering and to personalise the content for users. If you wish to reject these cookies and, therefore, not benefit from the above features, please follow the relevant instructions found at www.aboutcookies.org. Or, if you would like to you can email us at enquiries@acornfiresecurity.com.

Security & Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.

Accessing & Updating 

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us at enquiries@acornfiresecurity.com.  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, should the request be considered manifestly unfounded or excessive 

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@acornfiresecurity.com

Please tick if you would like to receive details of our products and services in the future by email [tick box]

By ticking the appropriate box you confirm that you agree to our using your information for the stated purpose in accordance with this Privacy Policy.

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