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Testimonials

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Hello

Perfect service, thank you

Regards

Rory

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Hi Emma,

Thank you for your awesome work!

William J

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Many thanks as always for the quality and speed of the service!

Shaun

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Cheers Dave you're a star

Kind Regards

Neil

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Thank you for your speedy service, our order arrived this morning.

Karen

Returns

4.         CANCELLATION AND RETURNS POLICY

4.1       If you wish to cancel your order:
(a)        you can notify us by email to sales@acornfiresecurity.com before we have dispatched the goods to you; or
(b)        where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2       You can return goods you have ordered from us for any reason at any time within 14 days of receipt together with original packaging in a saleable condition for a full refund or exchange.  The costs of returning goods to us shall be borne by you.

4.3       Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4       The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
(a)        in the event that the product has been used
(b)        in the case of software, audio or visual products, where the packaging has been unsealed.         
(c)        to any products that we have made or customised specifically for you
           
The provisions of this clause 4.4 do not affect your statutory rights. 

 

Kehrt zurück

4. STORNIERUNG UND RÜCKGABE POLITIK

4.1 Wenn Sie Ihre Bestellung stornieren möchten:

(A) Sie können uns per E-Mail an sales@acornfiresecurity.com benachrichtigen, bevor wir die Ware an Sie versandt haben. oder

(B) wenn Waren bereits an Sie versandt worden sind, indem Sie uns Waren nach Maßgabe von Ziffer 4.2 zurückgeben.

4.2 Sie können Waren, die Sie von uns aus irgendeinem Grund zu jeder Zeit innerhalb von 14 Tagen nach Erhalt zusammen mit Originalverpackung in einem verkaufsfähigen Zustand für eine volle Rückerstattung oder Umtausch bestellt haben. Die Kosten für die Rücksendung der Ware an uns werden von Ihnen getragen.

4.3 Nach Erhalt der Ware geben wir Ihnen eine volle Rückerstattung des gezahlten Betrages oder eines Umtauschkredits nach Bedarf.

4.4 Die Rücksendung der Ware an uns gemäß Ziffer 4.3 gilt unter folgenden Umständen nicht: -

(A) für den Fall, dass das Produkt verwendet wurde

B) bei Software, Audio oder visuellen Produkten, bei denen die Verpackung entsiegelt wurde.

(C) auf alle Produkte, die wir speziell für Sie gemacht oder angepasst haben

          

Die Bestimmungen dieser Klausel 4.4 berühren nicht Ihre gesetzlichen Rechte.

 

Komt terug

4. ANNULERING EN RETURNS BELEID

4.1 Als u uw bestelling wilt annuleren:

(A) u kunt ons per e-mail op de hoogte brengen van sales@acornfiresecurity.com voordat we de goederen naar u hebben verzonden; of

(B) waar goederen al doorgestuurd zijn door goederen naar ons te retourneren overeenkomstig punt 4.2 hieronder.

4.2 U kunt binnen 14 dagen na ontvangst bij ons om welke reden dan ook, goederen die u van ons heeft besteld, retourneren, samen met originele verpakking in een verkoopbare staat voor volledige terugbetaling of uitwisseling. De kosten van het retourneren van goederen aan ons worden door u gedragen.

4.3 Bij ontvangst van de goederen geven wij u een volledige terugbetaling van het betaalde bedrag of het wisselkoers als vereist.

4.4 De rechten om de goederen naar ons te retourneren als bedoeld in punt 4.3 zijn niet van toepassing in de volgende omstandigheden: -

(A) in het geval dat het product is gebruikt

B) in het geval van software, audio- of visuele producten, waar de verpakking is afgesloten.

(C) op producten die wij speciaal voor u hebben gemaakt of aangepast

          

De bepalingen van dit clausule 4.4 hebben geen invloed op uw wettelijke rechten.

 

Retorna

4. POLÍTICA DE CANCELAMENTO E DEVOLUÇÃO

4.1 Se você deseja cancelar seu pedido:

(A) você pode nos notificar por e-mail para sales@acornfiresecurity.com antes de enviarmos as mercadorias para você; ou

(B) onde as mercadorias já foram enviadas para você, devolvendo-nos mercadorias de acordo com a cláusula 4.2 abaixo.

4.2 Você pode devolver as mercadorias que você pediu de nós por qualquer motivo, a qualquer momento, dentro de 14 dias do recebimento, juntamente com a embalagem original em uma condição vendável para um reembolso total ou troca. Os custos de devolução de mercadorias para nós serão suportados por você.

4.3 Após o recebimento das mercadorias, iremos dar-lhe um reembolso total do valor pago ou um crédito cambial conforme necessário.

4.4 Os direitos de devolução da mercadoria nos referidos na cláusula 4.3 não serão aplicados nas seguintes circunstâncias:

(A) no caso de o produto ter sido utilizado

(B) no caso de produtos de software, áudio ou visual, onde a embalagem foi desmarcada.

(C) para todos os produtos que fizemos ou personalizamos especificamente para você

          

As disposições desta cláusula 4.4 não afetam seus direitos legais.

 

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