Worldwide Shipping
Large Orders? Request a Quote
Delivery To UK Mainland £6.95 + VAT

Hi Dave,

One happy customer, thanks for the assistance with this.


Dear Lauren,
Thank you so much and very glad to be your customer.
Juladit C.

Juladit C

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.


Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!


We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.



Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,


You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet



You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Hi Sarah,

Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.

you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.


Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,


Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.


Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 


Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly


Perfect service, thank you



Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).


Hi Dave,

Many thanks for your swift reply & valued advise. (great service)



Cheers Dave you're a star

Kind Regards


Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.



Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.


Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!


Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.


Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards


Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.


Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor


Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards



Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!


Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that


Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson


Installed these today, worked a treat.



Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!


Hi Lauren,

Thank you very much, excellent service as usual.



Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Thanks for all the help

Lauren and Amelia - you are STARS.


Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.



Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.


Stuart Willcock

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.


Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!


Bless, over and above call of duty. Honestly Jess you been a little star with this one...




Hi Marta,

Thank you for sorting this out for me.

I really appreciate your help with this.

Merry Christmas and I hope you have a Happy New Year.


Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Hi Emma,

Thank you for your awesome work!

William J


Just a quick mail to say what a brilliant service your team offer.


Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.


Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades


many thanks for your prompt action, have a great weekend!


Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!



Many thanks to you and Aleks it is a great help.



Thank you for your speedy service, our order arrived this morning.



Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.



dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.


You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.


Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.


Many thanks as always for the quality and speed of the service!


Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.




4.1       If you wish to cancel your order:
(a)        you can notify us by email to before we have dispatched the goods to you; or
(b)        where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2       You can return goods you have ordered from us for any reason at any time within 14 days of receipt together with original packaging in a saleable condition for a full refund or exchange.  The costs of returning goods to us shall be borne by you.

4.3       Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4       The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
(a)        in the event that the product has been used
(b)        in the case of software, audio or visual products, where the packaging has been unsealed.         
(c)        to any products that we have made or customised specifically for you
The provisions of this clause 4.4 do not affect your statutory rights. 


Kehrt zurück


4.1 Wenn Sie Ihre Bestellung stornieren möchten:

(A) Sie können uns per E-Mail an benachrichtigen, bevor wir die Ware an Sie versandt haben. oder

(B) wenn Waren bereits an Sie versandt worden sind, indem Sie uns Waren nach Maßgabe von Ziffer 4.2 zurückgeben.

4.2 Sie können Waren, die Sie von uns aus irgendeinem Grund zu jeder Zeit innerhalb von 14 Tagen nach Erhalt zusammen mit Originalverpackung in einem verkaufsfähigen Zustand für eine volle Rückerstattung oder Umtausch bestellt haben. Die Kosten für die Rücksendung der Ware an uns werden von Ihnen getragen.

4.3 Nach Erhalt der Ware geben wir Ihnen eine volle Rückerstattung des gezahlten Betrages oder eines Umtauschkredits nach Bedarf.

4.4 Die Rücksendung der Ware an uns gemäß Ziffer 4.3 gilt unter folgenden Umständen nicht: -

(A) für den Fall, dass das Produkt verwendet wurde

B) bei Software, Audio oder visuellen Produkten, bei denen die Verpackung entsiegelt wurde.

(C) auf alle Produkte, die wir speziell für Sie gemacht oder angepasst haben


Die Bestimmungen dieser Klausel 4.4 berühren nicht Ihre gesetzlichen Rechte.


Komt terug


4.1 Als u uw bestelling wilt annuleren:

(A) u kunt ons per e-mail op de hoogte brengen van voordat we de goederen naar u hebben verzonden; of

(B) waar goederen al doorgestuurd zijn door goederen naar ons te retourneren overeenkomstig punt 4.2 hieronder.

4.2 U kunt binnen 14 dagen na ontvangst bij ons om welke reden dan ook, goederen die u van ons heeft besteld, retourneren, samen met originele verpakking in een verkoopbare staat voor volledige terugbetaling of uitwisseling. De kosten van het retourneren van goederen aan ons worden door u gedragen.

4.3 Bij ontvangst van de goederen geven wij u een volledige terugbetaling van het betaalde bedrag of het wisselkoers als vereist.

4.4 De rechten om de goederen naar ons te retourneren als bedoeld in punt 4.3 zijn niet van toepassing in de volgende omstandigheden: -

(A) in het geval dat het product is gebruikt

B) in het geval van software, audio- of visuele producten, waar de verpakking is afgesloten.

(C) op producten die wij speciaal voor u hebben gemaakt of aangepast


De bepalingen van dit clausule 4.4 hebben geen invloed op uw wettelijke rechten.




4.1 Se você deseja cancelar seu pedido:

(A) você pode nos notificar por e-mail para antes de enviarmos as mercadorias para você; ou

(B) onde as mercadorias já foram enviadas para você, devolvendo-nos mercadorias de acordo com a cláusula 4.2 abaixo.

4.2 Você pode devolver as mercadorias que você pediu de nós por qualquer motivo, a qualquer momento, dentro de 14 dias do recebimento, juntamente com a embalagem original em uma condição vendável para um reembolso total ou troca. Os custos de devolução de mercadorias para nós serão suportados por você.

4.3 Após o recebimento das mercadorias, iremos dar-lhe um reembolso total do valor pago ou um crédito cambial conforme necessário.

4.4 Os direitos de devolução da mercadoria nos referidos na cláusula 4.3 não serão aplicados nas seguintes circunstâncias:

(A) no caso de o produto ter sido utilizado

(B) no caso de produtos de software, áudio ou visual, onde a embalagem foi desmarcada.

(C) para todos os produtos que fizemos ou personalizamos especificamente para você


As disposições desta cláusula 4.4 não afetam seus direitos legais.


  • Crowcon
  • Fike
  • System Sensor
  • C-Tec
  • Morley
  • Patol
  • Nittan
  • Ziton
  • Gent
  • Kentec
  • Tyco
  • Vimpex
  • Menvier
  • Vesda
  • Hyfire
  • Hochiki
  • KAC
  • Advanced Electronics
  • JSB
  • Crowcon
  • Apollo
  • ACT
  • Kantech
  • Baldwin Boxall
  • Global Fire
  • Scope