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Perfect, thank you.
Brilliant Customer Service, Speedy Response!

Kayleigh Williams

Dear Emma,
Thank you for your kind answer.
I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.



Installed these today, worked a treat.



Hi Robyn, 
Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!


We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.


Dear Emma and Dear Robyn,
The 3 Beam 6500E-26 sensors arrived this week.
I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.
I wish you a nice week and a good weekend.
Thank you very much again!

Richard Molnai

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan


Perfect service, thank you



Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.


Hi Lauren,

Thank you very much, excellent service as usual.



Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.



Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work! 

John Gaskin

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that


Hi Emma,

Thank you for your awesome work!

William J

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet


Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.


Thanks for all the help

Lauren and Amelia - you are STARS.


I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!


Bless you Robyn, thank you so very much, your service is absolutely amazing!!
So many thanks 


Thank you Elise, 
You have been so helpful with everything;  I hope your boss is paying you well you are an asset to your company. 
Have a lovely day.

Clive Morris

Cheers Dave you're a star

Kind Regards


Hi Dave
Thanks again for your valued advice and support.

Chris McCormick

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!


Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!


Hi Dave,

Many thanks for your swift reply & valued advise. (great service)



Many thanks as always for the quality and speed of the service!


Hi Dave,

One happy customer, thanks for the assistance with this.


Dear John, 
Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated. 


Bless, over and above call of duty. Honestly Jess you been a little star with this one...




You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.


Excellent Thanks. 

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)


Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards


I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.


Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company. 

James Sutton

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.
Have a great weekend and keep up the good work! 


Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.


We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 



Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Thank you for your speedy service, our order arrived this morning.


Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.


Good Afternoon, Lauren
Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,


Dear Lauren,
Thank you so much and very glad to be your customer.
Juladit C.

Juladit C

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.



Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).


Morning Robyn,
I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with. 
Thank you.
Kind Regards 
Alan Tapley 

Alan Tapley

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.


I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.
Efficient, speedy, helpful, detailed, professional  are just a few words to describe your team.
I will continue to place our orders from Acorn. 

Andrew Wooding


You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B


Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards 

Christopher Stevenson

Christopher Stevenson



4.1       If you wish to cancel your order:
(a)        you can notify us by email to before we have dispatched the goods to you; or
(b)        where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2       You can return goods you have ordered from us for any reason at any time within 14 days of receipt together with original packaging in a saleable condition for a full refund or exchange.  The costs of returning goods to us shall be borne by you.

4.3       Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4       The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
(a)        in the event that the product has been used
(b)        in the case of software, audio or visual products, where the packaging has been unsealed.         
(c)        to any products that we have made or customised specifically for you
The provisions of this clause 4.4 do not affect your statutory rights. 


Kehrt zurück


4.1 Wenn Sie Ihre Bestellung stornieren möchten:

(A) Sie können uns per E-Mail an benachrichtigen, bevor wir die Ware an Sie versandt haben. oder

(B) wenn Waren bereits an Sie versandt worden sind, indem Sie uns Waren nach Maßgabe von Ziffer 4.2 zurückgeben.

4.2 Sie können Waren, die Sie von uns aus irgendeinem Grund zu jeder Zeit innerhalb von 14 Tagen nach Erhalt zusammen mit Originalverpackung in einem verkaufsfähigen Zustand für eine volle Rückerstattung oder Umtausch bestellt haben. Die Kosten für die Rücksendung der Ware an uns werden von Ihnen getragen.

4.3 Nach Erhalt der Ware geben wir Ihnen eine volle Rückerstattung des gezahlten Betrages oder eines Umtauschkredits nach Bedarf.

4.4 Die Rücksendung der Ware an uns gemäß Ziffer 4.3 gilt unter folgenden Umständen nicht: -

(A) für den Fall, dass das Produkt verwendet wurde

B) bei Software, Audio oder visuellen Produkten, bei denen die Verpackung entsiegelt wurde.

(C) auf alle Produkte, die wir speziell für Sie gemacht oder angepasst haben


Die Bestimmungen dieser Klausel 4.4 berühren nicht Ihre gesetzlichen Rechte.


Komt terug


4.1 Als u uw bestelling wilt annuleren:

(A) u kunt ons per e-mail op de hoogte brengen van voordat we de goederen naar u hebben verzonden; of

(B) waar goederen al doorgestuurd zijn door goederen naar ons te retourneren overeenkomstig punt 4.2 hieronder.

4.2 U kunt binnen 14 dagen na ontvangst bij ons om welke reden dan ook, goederen die u van ons heeft besteld, retourneren, samen met originele verpakking in een verkoopbare staat voor volledige terugbetaling of uitwisseling. De kosten van het retourneren van goederen aan ons worden door u gedragen.

4.3 Bij ontvangst van de goederen geven wij u een volledige terugbetaling van het betaalde bedrag of het wisselkoers als vereist.

4.4 De rechten om de goederen naar ons te retourneren als bedoeld in punt 4.3 zijn niet van toepassing in de volgende omstandigheden: -

(A) in het geval dat het product is gebruikt

B) in het geval van software, audio- of visuele producten, waar de verpakking is afgesloten.

(C) op producten die wij speciaal voor u hebben gemaakt of aangepast


De bepalingen van dit clausule 4.4 hebben geen invloed op uw wettelijke rechten.




4.1 Se você deseja cancelar seu pedido:

(A) você pode nos notificar por e-mail para antes de enviarmos as mercadorias para você; ou

(B) onde as mercadorias já foram enviadas para você, devolvendo-nos mercadorias de acordo com a cláusula 4.2 abaixo.

4.2 Você pode devolver as mercadorias que você pediu de nós por qualquer motivo, a qualquer momento, dentro de 14 dias do recebimento, juntamente com a embalagem original em uma condição vendável para um reembolso total ou troca. Os custos de devolução de mercadorias para nós serão suportados por você.

4.3 Após o recebimento das mercadorias, iremos dar-lhe um reembolso total do valor pago ou um crédito cambial conforme necessário.

4.4 Os direitos de devolução da mercadoria nos referidos na cláusula 4.3 não serão aplicados nas seguintes circunstâncias:

(A) no caso de o produto ter sido utilizado

(B) no caso de produtos de software, áudio ou visual, onde a embalagem foi desmarcada.

(C) para todos os produtos que fizemos ou personalizamos especificamente para você


As disposições desta cláusula 4.4 não afetam seus direitos legais.


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