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Testimonials

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Many thanks as always for the quality and speed of the service!

Shaun

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Hello

Perfect service, thank you

Regards

Rory

Cheers Dave you're a star

Kind Regards

Neil

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.

Dan

Hi Emma,

Thank you for your awesome work!

William J

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Thank you for your speedy service, our order arrived this morning.

Karen

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.

Lee

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Ashley,

many thanks for your prompt action, have a great weekend!

Barry

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Hi Sarah,

Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.

you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.

Leighton

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Fire Risk Assessment Guidance Notes

Responsible Persons - Who Are They?

Fire Risk Assessment - Responsible Persons

Responsibility for complying with the Fire Safety Order rests with the 'responsible person'.

For example it could be:

  • The employer for those parts of premises that staff may go to;
  • The managing agent or owner for shared parts of premises or shared fire safety equipment such as fire-warning systems or sprinklers;
  • The occupier, such as self-employed people or voluntary organisations if they have control; or
  • Any other person who has some control over a part of the premises

Although in many premises the responsible person will be obvious, there may be times when a number of people have some responsibility.

If you are the responsible person you must carry out a fire risk assessment which must focus on the safety in case of fire of all 'relevant persons'. It should pay particular attention to those at special risk, such as young people, the disabled and those with special needs, and must include consideration of any dangerous substance likely to be on the premises.

Your fire risk assessment will help you identify risks that can be removed or reduced and to decide the nature and extent of the general fire precautions you need to take to protect people against the fire risks that remain. If you employ five or more people you must record your fire risk assessment and any significant findings. 

In addition to fire safety legislation, Health and Safety at Work legislation also covers the elimination or minimisation of fire risks. As well as the particular and main general duties under the Health and Safety at Work Act, fire risks are also covered by specific rules such as for work equipment, certain types of substance, electricity and other hazards.

Thus, environmental health officers or Health and Safety Executive inspectors may enforce health and safety standards for the assessment and removal or control of fire risks where it is necessary, for the protection of workers and others so far as is reasonably practicable, that the employer exceeds the requirements of fire safety legislation.

Employees whose conduct leads to a breach of Health and Safety at Work legislation as regards fire risks can be prosecuted alongside or instead of a duty holder. And, where a duty holder breaches his Health and Safety at Work duties as regards fire safety due to the consent, connivance or neglect of any of his directors or senior managers, the executive(s) can be prosecuted alongside the company.

Emergency Routes & Exits Requirements

For premises covered by the Fire Precautions (Workplace) Regulations 1997/Fire Safety Order 2005, the workplace must, where necessary to safeguard employees in the case of fire, comply with the following requirements. Compliance is the responsibility of the employer, but for certain requirements the employer may need only check that the requirement has been or is being met in full by the landlord, builder or other duty holder.

Requirements for Provision

At the workplace:

  • emergency routes and exits must lead as directly as possible to a place of safety;
  • in the event of danger, it must be possible for employees to evacuate the workplace quickly and as safely as possible;
  • the number, distribution and dimensions of emergency routes and exits must be adequate taking account of the use, equipment and dimensions of the workplace and the maximum number of people who may be present at any one time;
  • doors that are to be used as emergency exits must open in the direction of escape;
  • doors that are to be used as emergency exits must not be locked or fastened in a way that might slow down anyone making an escape in the event of an emergency;
  • emergency routes and exits must be indicated by signs
  • emergency routes and exits requiring illumination must be provided with Emergency Lighting  that gives adequate illumination in the case of failure of normal lighting.

Requirements for Unrestricted Access

The employer must, where necessary to safeguard his employees in case of fire, ensure that:

  • emergency exits are kept clear at all times
  • all emergency exit panic door furniture and fire exit hardware is fitted and maintained
  • emergency routes to those exits are kept clear at all times

Co-operation

As regards keeping emergency routes and exits clear, in order to fulfil his duty the employer may need to include in his measures effective arrangements with other duty holders such as a landlord, other employers in the same building or the like.

For help with Fire Safety Signs, signage type, size and location click here

For further help with Emergency Lighting provision and location see the Emergency Lighting Guide

 

For further assistance, please don't hesitate to Contact us

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