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Testimonials

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work! 

John Gaskin

Perfect, thank you.
 
Brilliant Customer Service, Speedy Response!

Kayleigh Williams

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Hello

Perfect service, thank you

Regards

Rory

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.

Dale

Dale

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Thank you for your speedy service, our order arrived this morning.

Karen

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company. 

James Sutton

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards 

Christopher Stevenson

Christopher Stevenson

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.
 
Efficient, speedy, helpful, detailed, professional  are just a few words to describe your team.
 
I will continue to place our orders from Acorn. 
 
Regards 
Andrew

Andrew Wooding

Dear John, 
  
Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated. 

Marek

Dear Emma and Dear Robyn,
 
The 3 Beam 6500E-26 sensors arrived this week.
 
I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.
 
I wish you a nice week and a good weekend.
 
Thank you very much again!

Richard Molnai

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

Hi Dave
 
Thanks again for your valued advice and support.
 
Regards
 
Chris

Chris McCormick

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Dear Emma,
Thank you for your kind answer.
I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Good Afternoon, Lauren
 
Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Excellent Thanks. 

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Morning Robyn,
 
I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with. 
Thank you.
 
Kind Regards 
 
Alan Tapley 

Alan Tapley

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

Hi Robyn, 
  
Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Hi Emma,

Thank you for your awesome work!

William J

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Bless you Robyn, thank you so very much, your service is absolutely amazing!!
 
So many thanks 
 
Heather

Heather

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Hi,
 
Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.
 
Have a great weekend and keep up the good work! 

Chris

Many thanks as always for the quality and speed of the service!

Shaun

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Thank you Elise, 
 
You have been so helpful with everything;  I hope your boss is paying you well you are an asset to your company. 
 
Have a lovely day.

Clive Morris

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Cheers Dave you're a star

Kind Regards

Neil

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Fire Risk Assessment Guidance Notes

Responsible Persons - Who Are They?

Fire Risk Assessment - Responsible Persons

Responsibility for complying with the Fire Safety Order rests with the 'responsible person'.

For example it could be:

  • The employer for those parts of premises that staff may go to;
  • The managing agent or owner for shared parts of premises or shared fire safety equipment such as fire-warning systems or sprinklers;
  • The occupier, such as self-employed people or voluntary organisations if they have control; or
  • Any other person who has some control over a part of the premises

Although in many premises the responsible person will be obvious, there may be times when a number of people have some responsibility.

If you are the responsible person you must carry out a fire risk assessment which must focus on the safety in case of fire of all 'relevant persons'. It should pay particular attention to those at special risk, such as young people, the disabled and those with special needs, and must include consideration of any dangerous substance likely to be on the premises.

Your fire risk assessment will help you identify risks that can be removed or reduced and to decide the nature and extent of the general fire precautions you need to take to protect people against the fire risks that remain. If you employ five or more people you must record your fire risk assessment and any significant findings. 

In addition to fire safety legislation, Health and Safety at Work legislation also covers the elimination or minimisation of fire risks. As well as the particular and main general duties under the Health and Safety at Work Act, fire risks are also covered by specific rules such as for work equipment, certain types of substance, electricity and other hazards.

Thus, environmental health officers or Health and Safety Executive inspectors may enforce health and safety standards for the assessment and removal or control of fire risks where it is necessary, for the protection of workers and others so far as is reasonably practicable, that the employer exceeds the requirements of fire safety legislation.

Employees whose conduct leads to a breach of Health and Safety at Work legislation as regards fire risks can be prosecuted alongside or instead of a duty holder. And, where a duty holder breaches his Health and Safety at Work duties as regards fire safety due to the consent, connivance or neglect of any of his directors or senior managers, the executive(s) can be prosecuted alongside the company.

Emergency Routes & Exits Requirements

For premises covered by the Fire Precautions (Workplace) Regulations 1997/Fire Safety Order 2005, the workplace must, where necessary to safeguard employees in the case of fire, comply with the following requirements. Compliance is the responsibility of the employer, but for certain requirements the employer may need only check that the requirement has been or is being met in full by the landlord, builder or other duty holder.

Requirements for Provision

At the workplace:

  • emergency routes and exits must lead as directly as possible to a place of safety;
  • in the event of danger, it must be possible for employees to evacuate the workplace quickly and as safely as possible;
  • the number, distribution and dimensions of emergency routes and exits must be adequate taking account of the use, equipment and dimensions of the workplace and the maximum number of people who may be present at any one time;
  • doors that are to be used as emergency exits must open in the direction of escape;
  • doors that are to be used as emergency exits must not be locked or fastened in a way that might slow down anyone making an escape in the event of an emergency;
  • emergency routes and exits must be indicated by signs
  • emergency routes and exits requiring illumination must be provided with Emergency Lighting  that gives adequate illumination in the case of failure of normal lighting.

Requirements for Unrestricted Access

The employer must, where necessary to safeguard his employees in case of fire, ensure that:

  • emergency exits are kept clear at all times
  • all emergency exit panic door furniture and fire exit hardware is fitted and maintained
  • emergency routes to those exits are kept clear at all times

Co-operation

As regards keeping emergency routes and exits clear, in order to fulfil his duty the employer may need to include in his measures effective arrangements with other duty holders such as a landlord, other employers in the same building or the like.

For help with Fire Safety Signs, signage type, size and location click here

For further help with Emergency Lighting provision and location see the Emergency Lighting Guide

 

For further assistance, please don't hesitate to Contact us

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