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Testimonials

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Thank you for your speedy service, our order arrived this morning.

Karen

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Ashley,

many thanks for your prompt action, have a great weekend!

Barry

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Hi Sarah,

Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.

you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.

Leighton

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Many thanks as always for the quality and speed of the service!

Shaun

Hello

Perfect service, thank you

Regards

Rory

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.

Dan

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.

Lee

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Cheers Dave you're a star

Kind Regards

Neil

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Hi Emma,

Thank you for your awesome work!

William J

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Baldwin Boxall

Baldwin Boxall was formed by four Directors – Terry Baldwin, Patricia Baldwin and Dave & Dawn Boxall – in 1982 in a shed at the bottom of Terry’s garden. With R&D, sales, marketing, projects, specials, assembly, test, quality, packing and despatch teams all based on the one site in Crowborough, Baldwin Boxall are able to work efficiently and effectively. We are a knowledgeable staff working together as one team.

Baldwin Boxall’s products have been installed in many prestigious sites worldwide. Core products include voice alarm systems (also known as voice evacuation systems, VACIE), public address systems, microphones and Emergency Voice Communication (or EVC) systems. EVC systems consist of fire telephones, disabled refuge and roaming telephones. They have also manufactured a range of disabled toilet alarm products.

Baldwin Boxall’s willingness and ability to make special products has contributed towards their success. Very few systems are exactly the same, which means there is a need for all design parameters to be taken into consideration.

If you would like to know more about the Baldwin Boxall products we stock and distribute, or can’t find what you’re looking for, please Contact Us or give us a call on +44 (0)1254 207532 and a member of the team will be happy to help.

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