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Testimonials

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Good Afternoon,

I just wanted to provide some positive feedback on your team with specific regards to Emma Williams in Export Sales. I work for a Facilities Maintenance company that is based both in the UK and Ireland which as I’m sure you can imagine; especially in the current climate can be challenging when it comes to stock.

I first started using your site last year and since then have always been welcomed with the most efficient delivery and quick response on stock required for our FA Technician.

Nothing is ever too much trouble and I just wanted to forward this feedback on to yourselves so it was brought to your attention and more importantly to say thank you.

Kind Regards,

Ceri

Cerian Rousset

Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.

Regards.

Stuart Willcock

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Aleks,

dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.

Agnieszka

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Thank you for the support and service you provide. I look forward to working with you guys again in the new year!

Matthew

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Dave,

Many thanks to you and Aleks it is a great help.

Regards

Martyn

Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Lauren,

Just a quick mail to say what a brilliant service your team offer.

Chris

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Hi Sarah,

Thanks for this. I must add, your service has been first class right from the initial phone call until now & I have been extremely impressed with your company.

you seem to work very much like ourselves & provide outstanding service, which is a rarity these days.

Leighton

Ashley,

many thanks for your prompt action, have a great weekend!

Barry

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.

Dan

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company. 

James Sutton

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.

Lee

Cheers Dave you're a star

Kind Regards

Neil

Aleks,

Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.

Tim

Debbie

Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.

David

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Thank you for your speedy service, our order arrived this morning.

Karen

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Hi Emma,

Thank you for your awesome work!

William J

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards 

Christopher Stevenson

Christopher Stevenson

Excellent Thanks. 

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Hi Marta,

Thank you for sorting this out for me.

I really appreciate your help with this.

Merry Christmas and I hope you have a Happy New Year.

Leigh

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Lauren

Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards

Allan

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Many thanks as always for the quality and speed of the service!

Shaun

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.

Tauquir

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Wow,

Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,

Alex

Hello

Perfect service, thank you

Regards

Rory

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!

Nedo

Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!

Alex

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Vesda Technical Support & Services

Vesda Technical Support & Services
Here at Acorn Fire & Security, we lead with technical knowledge and support; we’re a major Vesda Distributor and support specialist within the fire and security industry. Whether your teams are on-site requiring urgent Vesda Tech Support, or you are putting together a large quotation and need support with the design, supply or commissioning, we’re here to help our business partners.
 
As an Xtralis Elite Distribution Partner, we have undertaken product training to a high level in order to ensure the uppermost standards of customer service and expert knowledge can be passed on to our valued clients. Below you can see a list of some of the Vesda services we offer: 
 
Design Support
The performance of an aspirating smoke detection system is dependent on the characteristics of the sampling pipe network used to transport air back to the Vesda detector. VESDA ASPIRE is a Windows®-based application that aids the specification and design of pipe networks for VESDA air sampling smoke detectors. It provides the designer with tools to speed the design process and ensure optimum network performance and quality. ASPIRE also makes implementation of the design easy. With automatic generation of a Bill of Quantities (BOQ) which lists of all the components required for the project and an Installation Data Pack, our partners will have all the information they need at their fingertips.
 
We are able to create Vesda ASPIRE designs for any of our clients around the world; if you require this service please send a copy of the project drawing and specification to operations@acornfiresecurity.comWe will create a full system design with ASPIRE calculations, a list of required equipment including costs, and all supporting technical information such as manuals and datasheets. 
 
Training
As an Xtralis Elite Partner coupled with being a complete system distributor, we are able to offer training in our fully equipped training facility on all Vesda platforms. Our certified engineers provide Xtralis’ course content, which is designed to give participants familiarisation with the Operational and Servicing facilities; available across the Vesda VEU, Vesda VEP, Vesda VES, Vesda VEA, Vesda Laser Industrial (VLI) Vesda Laser Focus (VLF),  and the legacy range of detectors, Vesda Laser Compact (VLC), Vesda Laser Plus (VLP), 
 
Technical Support – Telephone/Email
Our technical team have a strong installation and commissioning background which gives them a great understanding of the difficulties faced by engineers and enables them to visualise the problems/hiccups they are facing on-site and therefore puts them in a strong position when providing technical support. 
 
Maintenance Support
To maintain the VESDA system at its peak performance level, the suggested maintenance schedule should be followed. Maintenance can be conducted by the original installer, VESDA distributor or a service organisation.
Site conditions and local codes & standards may require more regular maintenance than that recommended by Xtralis. Maintenance frequency must be increased in industrial applications such as coal-fired power stations, factories, distribution facilities and warehousing with high vehicular traffic loads since these applications commonly have high levels of background pollution.
 
Please view the Vesda Maintenance Guide for further information including Checking Airflow and Checking the Filter(s). 
 
Further Support
In addition to telephone and on-site support, we also have a large amount of technical material including Vesda Datasheets, Vesda Installation Manuals, Vesda Application Guides and so much more to help you wherever we can. You can find the majority of this information on our website on the product pages however, if you are struggling to find anything please contact us and we will be happy to help. 
 
Contact Us
For more information about Vesda Aspirating Smoke Detection, or to discuss your project requirements, please contact our amazing and friendly team either via email vesdasupport@acornfiresecurity.com or phone +44(0)1254 207532.
 
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