Technical Support & Services
Technical Support – Telephone/Email
Our technical team have a strong installation and commissioning background which gives them a great understanding of the difficulties faced by engineers and enables them to visualise the problems/hiccups they are facing on-site and therefore puts them in a strong position when providing technical support. Please contact us on technical@acornfiresecurity.com or by telephone +44(0)1254 207532.
Vesda Technical Support & Services
Here at Acorn Fire & Security, we lead with technical knowledge and support; we’re a major Vesda Distributor and support specialist within the fire and security industry. Whether your teams are on-site requiring urgent Vesda Tech Support, or you are putting together a large quotation and need support with the design, supply or commissioning, we’re here to help our business partners.
As an Xtralis Elite Distribution Partner, we have undertaken product training to a high level in order to ensure the uppermost standards of customer service and expert knowledge can be passed on to our valued clients. Below you can see a list of some of the Vesda services we offer:
Design Support
The performance of an aspirating smoke detection system is dependent on the characteristics of the sampling pipe network used to transport air back to the Vesda detector. VESDA ASPIRE is a Windows®-based application that aids the specification and design of pipe networks for VESDA air sampling smoke detectors. It provides the designer with tools to speed the design process and ensure optimum network performance and quality. ASPIRE also makes implementation of the design easy. With automatic generation of a Bill of Quantities (BOQ) which lists of all the components required for the project and an Installation Data Pack, our partners will have all the information they need at their fingertips.
We are able to create Vesda ASPIRE designs for any of our clients around the world; if you require this service please send a copy of the project drawing and specification to operations@acornfiresecurity.com. We will create a full system design with ASPIRE calculations, a list of required equipment including costs, and all supporting technical information such as manuals and datasheets.
Training
As an Xtralis Elite Partner coupled with being a complete system distributor, we are able to offer training in our fully equipped training facility on all Vesda platforms. Our certified engineers provide Xtralis’ course content, which is designed to give participants familiarisation with the Operational and Servicing facilities; available across the Vesda VEU, Vesda VEP, Vesda VES, Vesda VEA, Vesda Laser Industrial (VLI) Vesda Laser Focus (VLF), and the legacy range of detectors, Vesda Laser Compact (VLC), Vesda Laser Plus (VLP),
Maintenance Support
To maintain the VESDA system at its peak performance level, the suggested maintenance schedule should be followed. Maintenance can be conducted by the original installer, VESDA distributor or a service organisation.
Site conditions and local codes & standards may require more regular maintenance than that recommended by Xtralis. Maintenance frequency must be increased in industrial applications such as coal-fired power stations, factories, distribution facilities and warehousing with high vehicular traffic loads since these applications commonly have high levels of background pollution.
Please view the Vesda Maintenance Guide for further information including Checking Airflow and Checking the Filter(s).
Further Support
In addition to telephone and on-site support, we also have a large amount of technical material including Vesda Datasheets, Vesda Installation Manuals, Vesda Application Guides and so much more to help you wherever we can. You can find the majority of this information on our website on the product pages however, if you are struggling to find anything please contact us and we will be happy to help.
Contact Us
For more information about Vesda Aspirating Smoke Detection, or to discuss your project requirements, please contact our amazing and friendly team either via email: technical@acornfiresecurity.com or vesdasupport@acornfiresecurity.com. Telephone +44(0)1254 207532.
