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Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Many thanks as always for the quality and speed of the service!

Shaun

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.

Dale

Dale

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards 

Christopher Stevenson

Christopher Stevenson

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

Hi Robyn, 
  
Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

Hi,
 
Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.
 
Have a great weekend and keep up the good work! 

Chris

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Perfect, thank you.
 
Brilliant Customer Service, Speedy Response!

Kayleigh Williams

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Morning Robyn,
 
I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with. 
Thank you.
 
Kind Regards 
 
Alan Tapley 

Alan Tapley

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Bless you Robyn, thank you so very much, your service is absolutely amazing!!
 
So many thanks 
 
Heather

Heather

Thank you Elise, 
 
You have been so helpful with everything;  I hope your boss is paying you well you are an asset to your company. 
 
Have a lovely day.

Clive Morris

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Cheers Dave you're a star

Kind Regards

Neil

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work! 

John Gaskin

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Dear Emma and Dear Robyn,
 
The 3 Beam 6500E-26 sensors arrived this week.
 
I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.
 
I wish you a nice week and a good weekend.
 
Thank you very much again!

Richard Molnai

Hello

Perfect service, thank you

Regards

Rory

Dear John, 
  
Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated. 

Marek

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Dear Emma,
Thank you for your kind answer.
I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.
 
Efficient, speedy, helpful, detailed, professional  are just a few words to describe your team.
 
I will continue to place our orders from Acorn. 
 
Regards 
Andrew

Andrew Wooding

Hi Emma,

Thank you for your awesome work!

William J

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company. 

James Sutton

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Thank you for your speedy service, our order arrived this morning.

Karen

Good Afternoon, Lauren
 
Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Hi Dave
 
Thanks again for your valued advice and support.
 
Regards
 
Chris

Chris McCormick

Excellent Thanks. 

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Firebeam FIREBEAM-XTRA-AF Anti-fog Reflective Beam Detector with Controller and Reflector 7-70 metres

Firebeam FIREBEAM-XTRA-AF Anti-fog Reflective Beam Detector with Controller and Reflector 7-70 metres

The Fire Beam Company

Product Code: FIREBEAM-XTRA-AF

Please Contact Us for Price & Availability.

Contact Us

Please note: This product is no longer available under this part code, please use Firebeam FIREBEAM-XTRA-AC Xtra Anti-fog Reflective Beam Detector with Controller and Reflector 7-70 metres.

Firebeam FIREBEAM-XTRA-AF Anti-fog Reflective Beam Detector with Controller and Reflector 7-70 metres

The Anti-Fog version of the Firebeam Xtra is for use in applications where condensing and fog may be an issue.

The Fire Beam will self-align itself to the centre of the reflector when commissioning and will automatically keep alignment when building movement occurs. This intelligent motorisation will mean less false alarms therefore saving time, resources, reputations and ultimately money. Two main attributes make The Fire Beam stand out from the crowd. A motorised beam head that continually self-aligns, and a low level controller from which all major functions can be performed.

The new Xtra model is a permanent replacement for the original Fire Beam and the outgoing Plus model. It has new enhanced optics you can cover distances up to 160 metres, meaning for distances over 100 metres you no longer need to use two beams, saving both time and money.

Key Features:

  • New Revised Optics: This new design incorporates all the leading features we have honed over the years and with the latest advanced components we have produced a VdS approved fully compliant to EN 54-12:2015 beam detector that out performs all other beams in the market place.
  • Five Times Faster: We have designed completely new linear stepper motors which have resulted in amazingly fast commissioning and routine maintenance. Under test conditions at 40 metres we recorded an auto-align time of 3m02s using the Fire Beam straight out of the box. Once aligned a routine re-alignment was timed at just 1m07s. This is class-leading performance not only in terms of speed but also in terms of advanced robust design built for precise purpose.
  • Multi Language Support: The Fire Beam Xtra has the ability to display seven different languages: English, German, Spanish, French, Italian, Dutch, and Czech. A feature that is welcomed by our ever increasing international customers as we now sell to 62 countries around the world.
  • Auto-Align On/Off: Although rarely needed, this facility allows you to turn off the auto-alignment in normal service, should the environment be liable to occasional contamination (such as theatres with fake smoke). As motorised beams work by seeing the reflector, if they are unable to because of unavoidable obscuration they can fall out of alignment when trying to find the obscured reflector. The Fire Beam Xtra will remain in perfect alignment in these environments simply by not trying to re-align itself. Auto-alignment will still continue to work in commissioning modes. This facility is best suited to beams that are mounted on solid surfaces that are not susceptible to building movement at all. For buildings that are liable to movement (such as metal warehouses) we have also built in a new delay function that can be used instead (see below).
  • Auto-Align Time Delay: Again this facility is useful in environments that are liable to occasional short term obscuration. Adding a delay means that the beam will not check for alignment if the received signal drops for a predetermined time. Pre-set at 4 hours this can be altered to anywhere between 0 to 12 hours if required, to allow the environment to clear.
  • Beam Phasing: It is possible that beams that face each other will cause problems as their sample rates could coincide and result in unreliable readings, meaning false auto-alignment and unreliably in service. With the introduction of phasing it is now possible to mount beams facing each other with reflectors in between. There are up to 7 different sampling rates to choose from, alleviating any cross talk problems.
  • Hysteresis: Changing the hysteresis will change the delay in returning from a fire state back to a normal state. For example, the beam is factory set at 15% so if the beam falls into fire at 65% (35% threshold) it has to recover 15% to 80% before it returns to normal. This action prevents small fluctuations in returned signal causing the beam to fall in and out of a fire state. This can be adjusted to anywhere between 1% and 40%. The hysteresis can simply be adjusted from this new menu option.
  • Up to 160 Metre Range: With new enhanced optics you can cover distances up to 160 metres, meaning for distances over 100 metres you no longer need to use two beams, saving both time and money.
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