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Maintenance & Support

Testimonials

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Perfect, thank you.

Brilliant Customer Service, Speedy Response!

Kayleigh Williams

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Good Afternoon, Lauren

Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Hi Emma,

Thank you for your awesome work!

William J

Hello

Perfect service, thank you

Regards

Rory

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.

Efficient, speedy, helpful, detailed, professional are just a few words to describe your team.

I will continue to place our orders from Acorn.

Regards

Andrew

Andrew Wooding

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you

Darren

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

You provide a great service, you have an excellent range of products and deliver on the double.

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Hi Dave

Thanks again for your valued advice and support.

Regards

Chris

Chris McCormick

Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.

Dale

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work!

John Gaskin

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Many thanks as always for the quality and speed of the service!

Shaun

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards

Christopher Stevenson

Thank you for your speedy service, our order arrived this morning.

Karen

Excellent Thanks.

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Dear Emma and Dear Robyn,

The 3 Beam 6500E-26 sensors arrived this week.

I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.

I wish you a nice week and a good weekend.

Thank you very much again!

Richard Molnai

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Dear Emma,

Thank you for your kind answer.

I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Thank you Elise,

You have been so helpful with everything; I hope your boss is paying you well you are an asset to your company.

Have a lovely day.

Clive Morris

Cheers Dave you're a star

Kind Regards

Neil

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Bless you Robyn, thank you so very much, your service is absolutely amazing!!

So many thanks

Heather

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Morning Robyn,

I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with.

Thank you.

Kind Regards

Alan Tapley

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Hi Robyn,

Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company.

James Sutton

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Hi,

Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.

Have a great weekend and keep up the good work!

Chris

Good Morning Emma,

I must say you are the best. Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

Parvez

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Dear John,

Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated.

Marek

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Dear Lauren,

Thank you so much and very glad to be your customer.

Juladit C.

Juladit C

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Tyco CP830M Marine Outdoor Weatherproof Call Point (514.800.606)

Tyco

Product Code: 514.800.606

Please Contact Us for Price & Availability.

Description Datasheets

Tyco CP830M Marine Outdoor Weatherproof Call Point (514.800.606)

The CP830M Marine Weatherproof surface-mounting Manual Call Point has a plastic coated frangible element to ensure safe and reliable operation, producing no dangerous glass shards. It is operated by simply pressing on the centre of the frangible element until it snaps, releasing a microswitch, which signals an alarm at the Tyco MX Control and Indicating Equipment (CIE).

A hammer, or other impact device, is not required. The integral LED indicator will illuminate when an alarm is registered and may be programmed to blink when the CP830 is polled by the CIE. The CP830 has an International Protection rating of IP67, making it suitable for outdoor applications.

Installing:

Mount the backbox to a suitably flat surface in the required location, using the three fixing holes and screws provided in the installation kit.
Ensure the cable entry holes are in the vertical plane. The backbox can be mounted with either the single or double entry holes at the top.
Fit the appropriate cable glands into the 20mm diameter threaded holes as required. Use only the supplied spare washers to fit the respective cable glands or hole stoppers.
The 2 hole stoppers with plastic washers are provided for use where cable glands are not required.
Ensure that all cable entry holes are securely sealed. The recommended sealant is Loctite 5331.
Ensure that the gasket is correctly seated in its channel on the rear of the cover.
Place the call point squarely over the backbox and carefully push the call point until locating clips have engaged. Use the four fixing screws to lock the call point into place.
An Earth continuity terminal is situated in the rear of the backbox; it is designed to accommodate 2 conductors of up to 2.5mm sq. An earthing plate is provided for continuity of metal conduits.