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Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.


Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.


Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.


Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor


Just a quick mail to say what a brilliant service your team offer.


Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!


Hi Dave,

One happy customer, thanks for the assistance with this.


Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.


Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield


Perfect service, thank you



Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan


Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that


Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson

Hi Emma,

Thank you for your awesome work!

William J


Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.



dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.


Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Cheers Dave you're a star

Kind Regards


Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Hi Lauren,

Thank you very much, excellent service as usual.



Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.




Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.


Thank you for the support and service you provide. I look forward to working with you guys again in the new year!


Dear Lauren,
Thank you so much and very glad to be your customer.
Juladit C.

Juladit C

Many thanks as always for the quality and speed of the service!


Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet


Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.


Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.



Many thanks to you and Aleks it is a great help.



Hi Dave,

Many thanks for your swift reply & valued advise. (great service)



Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.


Stuart Willcock

Thanks for all the help

Lauren and Amelia - you are STARS.


Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.


We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 


Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,


To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!



Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards



Installed these today, worked a treat.



Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Thank you for your speedy service, our order arrived this morning.


Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!



Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,


Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.


Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards


Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).


Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!


You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.



Here at Acorn Fire & Security, we only stock reliable, reputable manufacturers of fire alarm systems and equipment which is why Hochiki is one of them. 
The Hochiki Corporation was founded in Tokyo in 1918 which means the brand has more than 90 years experience and expertise in the industry. 
It is one of the world’s largest manufacturers and suppliers of industrial fire detection products and they produce in excess 3 million units per year. 
  • Employs 1,300 people
  • Has 3 manufacturing plants, 25 sale offices and 13 subsidiaries in Japan. 
  • Rigorous quality control to ISO 9001
Hochiki employs the very latest manufacturing techniques and ensures every product enhances the brand’s name for long-term reliable fire detection. 
The firm works closely with all major European standards organisations to ensure its products fully comply with regulations. They are an international market leader in the manufacture of fire protection products which means you can have peace of mind that your fire security is taken care of.
If you have any questions about any of the Hochiki equipment we stock, please feel free to call the experts on +44 (0) 1254 207532 or email
For a full list of all the brands that we supply, search all manufacturers here.  
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  • JSB
  • ACT
  • Advanced Electronics
  • Apollo
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  • C-Tec
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