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Testimonials

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards 

Christopher Stevenson

Christopher Stevenson

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Perfect, thank you.
 
Brilliant Customer Service, Speedy Response!

Kayleigh Williams

Hi Robyn, 
  
Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Hello

Perfect service, thank you

Regards

Rory

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Dear Emma,
Thank you for your kind answer.
I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Many thanks as always for the quality and speed of the service!

Shaun

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work! 

John Gaskin

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.

Dale

Dale

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Hi Emma,

Thank you for your awesome work!

William J

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Bless you Robyn, thank you so very much, your service is absolutely amazing!!
 
So many thanks 
 
Heather

Heather

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Good Afternoon, Lauren
 
Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Hi,
 
Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.
 
Have a great weekend and keep up the good work! 

Chris

Dear Emma and Dear Robyn,
 
The 3 Beam 6500E-26 sensors arrived this week.
 
I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.
 
I wish you a nice week and a good weekend.
 
Thank you very much again!

Richard Molnai

I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.
 
Efficient, speedy, helpful, detailed, professional  are just a few words to describe your team.
 
I will continue to place our orders from Acorn. 
 
Regards 
Andrew

Andrew Wooding

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Hi Dave
 
Thanks again for your valued advice and support.
 
Regards
 
Chris

Chris McCormick

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Dear John, 
  
Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated. 

Marek

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Excellent Thanks. 

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Thank you Elise, 
 
You have been so helpful with everything;  I hope your boss is paying you well you are an asset to your company. 
 
Have a lovely day.

Clive Morris

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Cheers Dave you're a star

Kind Regards

Neil

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Thank you for your speedy service, our order arrived this morning.

Karen

Morning Robyn,
 
I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with. 
Thank you.
 
Kind Regards 
 
Alan Tapley 

Alan Tapley

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company. 

James Sutton

Fire Alarm Test Equipment

Fire Alarm Test Equipment
It’s the responsibility of all business owners to monitor their fire alarms in the event of a fire or fire safety drill. Here at Acorn Fire & Security, we’ve spent years testing out every fire alarm unit there is so we know all about finding the right product for our customers. 
 
That’s why we specialise in only the most reliable fire test and service equipment on the market. To ensure you find the best quality product for your needs please see our extensive range of fire alarm testers from well-known brands including, Solo, Minerva, Vesda and Apollo. 
 
Solo Fire Alarm Testers
 
Solo fire alarm test equipment is the most common range of test equipment. We ship Solo test equipment all over the world to ensure that thousands of individuals, engineers and maintenance companies worldwide are able to test their detectors easily and efficiently. 
 
Our range of Solo fire alarm test equipment are without a doubt the best products available to customers looking for a faster working system. It is surprising just how much time will be saved on your routine fire alarm checks which can often take hours with you standing outside in the cold as you wait for the ringing to subside.
 
Our range includes everything you need to complete your fire alarm test, from heat detector tests, and smoke detector tests, to smoke detector sensitivity tests, dispensers, and extension poles.
 
 
Scorpion
 
Acorn Fire & Security is proud to announce the remote functional smoke detector - Scorpion. This product complements the above range of Solo and Testfire detector test equipment with such positive results and encouraging feedback concerning the product effectiveness, it’s an extremely welcomed addition to our product range. 
 
The most common response from our user testing was that Scorpion was most useful when locating hard-to-access detectors that were previously untestable! For example, in environments where health and safety issues come up (e.g. working at height), our users reported that Scorpion was a huge time saver with significant time and cost savings, dramatically minimises disruption and eliminates the need for specialist access equipment.
 
Acorn Fire & Security have a promise to match any competitor quote - so not only are you assured a great service but a price to match. If you’re still unsure which product is best suited to your needs, just give us a call on +44 (0)1254 207532 and our professional team of advisors will talk you through the many options available.
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