Manufacturers

Product Range

Maintenance & Support

Testimonials

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company.

James Sutton

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Perfect, thank you.

Brilliant Customer Service, Speedy Response!

Kayleigh Williams

Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.

Dale

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards

Christopher Stevenson

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

Thank you Elise,

You have been so helpful with everything; I hope your boss is paying you well you are an asset to your company.

Have a lovely day.

Clive Morris

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Hi Emma,

Thank you for your awesome work!

William J

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Many thanks as always for the quality and speed of the service!

Shaun

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Good Afternoon, Lauren

Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

Cheers Dave you're a star

Kind Regards

Neil

Bless you Robyn, thank you so very much, your service is absolutely amazing!!

So many thanks

Heather

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work!

John Gaskin

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Dear Lauren,

Thank you so much and very glad to be your customer.

Juladit C.

Juladit C

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

Thank you for your speedy service, our order arrived this morning.

Karen

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Dear John,

Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated.

Marek

Dear Emma,

Thank you for your kind answer.

I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

Morning Robyn,

I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with.

Thank you.

Kind Regards

Alan Tapley

Hi,

Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.

Have a great weekend and keep up the good work!

Chris

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Hi Robyn,

Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Excellent Thanks.

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

You provide a great service, you have an excellent range of products and deliver on the double.

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you

Darren

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Hi Dave

Thanks again for your valued advice and support.

Regards

Chris

Chris McCormick

Good Morning Emma,

I must say you are the best. Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

Parvez

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Hello

Perfect service, thank you

Regards

Rory

I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.

Efficient, speedy, helpful, detailed, professional are just a few words to describe your team.

I will continue to place our orders from Acorn.

Regards

Andrew

Andrew Wooding

Dear Emma and Dear Robyn,

The 3 Beam 6500E-26 sensors arrived this week.

I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.

I wish you a nice week and a good weekend.

Thank you very much again!

Richard Molnai

Duomo

Duomo (UK) Ltd was born in 1994 to meet the requirement for enhanced gas safety in boiler plant rooms and commercial kitchens. Duomo secured large contracts with major local authorities and this led into the more commercial market.

The word spread; the gas safety equipment led to different product sectors too. We started to sell carbon dioxide sensors and process burner controls, the latter as a result of our prior experience in industrial combustion and its control.

Duomo grew and needed more space, doubling its capacity within six years and then redoubling that again in 2014. The Duomo design, manufacturing and testing facility in Droitwich, Worcestershire has been conceived to bring new products onto the market as quickly as trends and standards change.

Manufacture

Fully trained engineers work inside our extensive assembly and manufacturing area within clearly defined Health and Safety regulations and to exacting standards. Products are proved, calibrated and tested before dispatch to you. Duomo also provide proof of calibration and recorded testing as part of our quality control procedure.

Stock

Holding over 350 product lines in stock available for overnight dispatch to anywhere in the UK. Products are checked and tested on receipt and this documentation forms part of our quality assurance trail.

Expand/Collapse