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Hi Lauren,

Thank you very much, excellent service as usual.




Ashley you're like a salesman dream!!

Thanks for your help Ash.

Kindest regards,


Ms Deborah

We are extremely grateful and appreciative of yours and your team’s customer oriented attitude and behavior.

We look forward to further business dealings with your organization.


We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 


Many thanks as always for the quality and speed of the service!


Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,


Thanks Charlotte.

I wish all suppliers where as efficient and quick as you guys.

Best Regards,

Peter Jackson


Installed these today, worked a treat.




dziękuję za doskonałą obsługę

systemu przeciwpozarowego i za wspaniale wsparcie.



Thanks for all your help with this last night we appreciate the service you provided to us.

Kind Regards


Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards


Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor


Perfect service, thank you



Evening Dave,

We were very appreciative of Martin’s assistance during our time in Ancona.

As he would have mentioned, timing was tight but he got the job done and we got through our surveys.

Thanks to you and your team.

Captain Nicholas Smith

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!


Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster


Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.


We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.



Just a quick mail to say what a brilliant service your team offer.


Dear Lauren,
Thank you so much and very glad to be your customer.
Juladit C.

Juladit C

Both Jess & Amelia are a credit to the company and I certainly will be using them as examples of what customer service via the phone should be like.


Thanks a lot,  we really appreciate professional work and good service.

We also wish you a Merry Christmas and Happy new year!


Hi Dave,

The service and support from Emma and the other staff has been superb and as a new customer purchasing wise I will now be placing all orders with Acorn.

Andrew Sullivan

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.


Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Again many thanks for your help and assistance.

System now fully back on line.

Andrew Kelly

Cheers Dave you're a star

Kind Regards


Dear Hannah,

The test equipment arrived one day early, received on Tuesday; wunderbar!

Jürgen Schulz

Hi Hannah,

Thank you very much for the quick turnaround, as this was a big ask in a short space of time. Please convey my appreciation to all involved.

Steve Sneddon

Dear Charlotte,

I just wanted to say thank you for the utter super swift service that I received from Acorn Fire & Security regarding my recent order.

Well done and regards,

Ian Stone

Dear Hannah,

After several weeks of trying to find these parts; you located part numbers, cost, availability and air freight within one day!

Nancy Johnson

Hope you have all have a wonderful Christmas and thank you to all the team for your excellent service and the help provided on this project.


To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!


Dear Lauren, very good and prompt services, thanks!

Wishing you have a Merry Christmas and a Happy New Year 2015!


Hi Dave,

One happy customer, thanks for the assistance with this.


Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that



Please pass on my thanks to Lauren for sorting out my order yesterday, top class service yet again from your team.


Thank you for the support and service you provide. I look forward to working with you guys again in the new year!


Thank you for your speedy service, our order arrived this morning.


Hi Dave,

Many thanks for your swift reply & valued advise. (great service)



Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.


Dear Sirs,

Just a line to thank you for the prompt delivery of my JSB terminators which arrived at 09:00 today.


Stuart Willcock

Hello again,

Equipment arrived on MT as arranged.......amazing.

Marios Georgiades

Thanks for all the help

Lauren and Amelia - you are STARS.


You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.


Hi Emma,

Thank you for your awesome work!

William J

Dear Sales,

Equipment arrived on the vessel at berth as arranged, thank you so much for your assistance.

Jaqueline Bernard

Hello Aleks and Dave

Many thanks firstly for the quick response.

Once again many thanks for such a great turnaround.

Dave Lewis

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.


Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet


Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).



Many thanks to you and Aleks it is a great help.



Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.




Thank you all for your support on this project. We’ve worked well together in my opinion and would hope that we can do so again in the future.



Here at Acorn Fire & Security, we only stock products by reputable, reliable manufacturers and you are definitely in safe hands with C-TEC. 
Established in 1981 and currently trading in over 60 countries worldwide, the brand manufactures fire alarms, voice alarms, call systems and induction loop products using state-of-the-art production techniques. 
C-TEC are corporate members of the Fire Industry Association (FIA) and have ISO 9001 accreditation ensuring their quality of standards. 
  • £2 million dedicated R&D laboratory
  • Third party certificated by internationally recognised tests and approval bodies
  • Level of support is second to none 
The reputable company aims to become the world’s leading independent manufacturer of fire alarm and legislation driven products; and guarantees excellent product quality and equipment that is fit for purpose. 
Many items of the C-TEC range are certificated by the likes of LPCB (Loss Prevention Certification Board), the BSI (British Standards Institute), Intertek and VdS giving you complete peace of mind that it is high quality, safe and long-lasting. 
Acorn Fire & Security are always on hand to offer help and support but rest assured that the manufacturer is also readily available via phone, fax and email for comprehensive advice. 
If you have any questions about the C-TEC equipment we stock, please feel free to call us on +44 (0) 1254 207532 or email and a member of the team will be more than happy to help.
Together we’ll do our very best to help you find the right product for you and if you have any problems, we’ll act quickly and efficiently to rectify the issue.
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