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Dear All,

We would just like to express our absolute gratitude with the support of these upcoming projects we have found ourselves working on. The level of customer support within Acorn Fire is unmatched within the industry. A massive credit to Acorn are two staff members in particular Lyndsey and Jess who are always on hand to answer calls when we need emergency parts. Their knowledge within the industry are second to none and we are proud to have Acorn as our supplier and partner.

Just thought we would drop you this note to show our gratitude.

Have a wonderful weekend.

Dale

Dale

Hi Dave,

One happy customer, thanks for the assistance with this.

Trevor

Hi,
 
Fantastic work over the last few weeks keeping up with our ever increasing (sometimes difficult) demands.
 
Have a great weekend and keep up the good work! 

Chris

To all at Acorn,

On behalf of myself, and our Service staff, thankyou for your continued support, and thankyou for going the extra mile last week; our Client is now extremely satisfied!

Patrick

Thankyou so much for your assistance, I don't know how you managed to source this equipment, but I'm very glad you did. All fitted and working now!!

Med vennlig hilsen

K Larsen

Cheers Dave you're a star

Kind Regards

Neil

Hi Emma,

Thank you for your awesome work!

William J

Good Morning Emma,

I must say you are the best.  Normally I do not receive such fast replies from overseas suppliers, and that too complete with courier charges.

Have a nice day.

 

Parvez

Thank you so very much Emma – quite amazing to receive such a prompt and pleasant response to my enquiry.

Carol Shield

Hello

Perfect service, thank you

Regards

Rory

Perfect, thank you.
 
Brilliant Customer Service, Speedy Response!

Kayleigh Williams

We enjoy one of the best supplier relationships with Acorn due to the professionalism & quick response times allied with an enjoyable friendly nature of all the staff.

Paul

Hi Emma,

Thank you very much for all your help - excellent service!

Fiona McGregor

Dear John, 
  
Many thanks for your support. Thanks to your advice system is back in proper operation. Much appreciated. 

Marek

I would just like to point out how helpful Lauren has been. We have an issue where our office is next to a railway crossing and currently the crossing is closed for roadworks. This is causing an issue with deliveries. Lauren called me to discuss and has arranged for our delivery to be redirected. Customer service is very important and clearly displayed by Acorn and the whole team. We have used Acorn several times since setting up our account and nothing but praise.
 
Efficient, speedy, helpful, detailed, professional  are just a few words to describe your team.
 
I will continue to place our orders from Acorn. 
 
Regards 
Andrew

Andrew Wooding

Many thanks to you and your wonderful staff for your continued support throughout the year.

Much appreciated.

Dave

Dear Emma and Dear Robyn,
 
The 3 Beam 6500E-26 sensors arrived this week.
 
I would like to take this opportunity to thank you for your help and work in this somewhat complicated matter.
 
I wish you a nice week and a good weekend.
 
Thank you very much again!

Richard Molnai

Hi Dave,

Many thanks for your swift reply & valued advise. (great service)

Regards.

Nick

Morning Robyn,
 
I have just received the new battery in perfect order and would like to thank you for your quick response in this matter. It is in these situations that make the difference in who you choose to deal with. 
Thank you.
 
Kind Regards 
 
Alan Tapley 

Alan Tapley

Good morning Emma,

Order has been well received yesterday, I can say that we are very happy with your service.

Best regards,

Denmark

I received and checked through my order today and everything is as it should be.

Thanks again to you and to Acorn fire and security for a great and efficient service.

Costa

Hi Lauren,

Thank you very much, excellent service as usual.

Thanks

Paul

Good Afternoon, Lauren
 
Thank you for your very prompt reply to my email, so unusual in these days, so much appreciated.

Martin Singleton

Thanks Lauren

I wish all suppliers got back to me as quickly as you do!

Dani Webster

Dear Lauren,
 
Thank you so much and very glad to be your customer.
 
Juladit C.
 

Juladit C

Thank you for your speedy service, our order arrived this morning.

Karen

Thanks to Lauren for helping resolve a problem.

She was helpful, efficient, and above all pleasant.

A real asset.

Catriona

Robyn,

You my dear are an angel sent from the heavens of wonderfulness!

Thanks a lot for your help its appreciated!

Luke B

Thank you Amelia

Very much appreciated, if only all suppliers where as quick and efficient as you guys, I would be laughing!

Tony

Brilliant response, had immediate information. Told me next steps. Couldn't have been more helpful. Thank you Jane.

James

Hi Emma

Many thanks for your quick response. Just discovered your website today but it looks excellent!

Nicola Allan

Thank you Jane! A fantastic member of staff, couldn't of been more helpful. An incredible asset to your company. 

James Sutton

Also want to say thanks to everyone at Acorn Fire & Security for a great day.

The training was extremely helpful and a good balance of practical to theory work in the course.

We look forward to sitting in on another training course in the near future.

Phil

Many many thanks for the amazingly prompt service. Having been told that Syncro AS units were obsolete I thank God for Google and Acorn! Keep up the good work! 

John Gaskin

Amelia - thank you so much for your reply.

Wonderful, knowledgeable customer service - a rarity these days and you even supplied me with a link to the product.

Jonathan Farquhar

Hi Robyn, 
  
Thank you so much I really appreciate all your help, you have been an absolute star!

Lorna Jones

Dave,

Always a pleasure bud and thank you for the information it worked an absolute treat!

Have a good weekend and take care sir!

Kind Regards 

Christopher Stevenson

Christopher Stevenson

Excellent Thanks. 

We are really happy with acorn since we started using you guys, the staff have been excellent. You have delivered items and me and my colleagues have collected. Thankyou for your help.

Regards Richard (Dalby Fire Group)

Richard

Ladies,

Thanks for all your help and excellent customer service! :-)

Kind Regards,

Ainsley Cooper

Thank you Elise, 
 
You have been so helpful with everything;  I hope your boss is paying you well you are an asset to your company. 
 
Have a lovely day.

Clive Morris

Acorn Fire & Security have vastly improved our business, through excellent customer service from point of order, through to rapid delivery to our Engineers in the field.

Steven Troy

We have just purchased a SOLO kit from yourselves and I have say we have been very impressed with the service and support provided – thank you 

Darren

Good afternoon Lauren.

Thank you for the fast response.

As ever I am very impressed with the excellent service you offer.

Alan

Many thanks as always for the quality and speed of the service!

Shaun

Dave,

Installed these today, worked a treat.

Thanks.

Andrew

Hi Dave
 
Thanks again for your valued advice and support.
 
Regards
 
Chris

Chris McCormick

Hi Lauren,

The below parts have just arrived! That was very quick and efficient!

Thankyou for organising that

Harriet

Hi Deborah

Thank you very much for going extra mile for me. Great!

Best Regards

John

Thanks Lauren,

it’s so nice to deal with a company who are so accommodating, it’s been a refreshing change for us!

Catherine

Quick and easy help, just typical Acorn as usual. Thanks

Micheal Dunbar

Bless, over and above call of duty. Honestly Jess you been a little star with this one...

Regards,

Sharon

Sharon

You provide a great service, you have an excellent range of products and deliver on the double. 

Here in Cork, Ireland it can be difficult to get certain brands and parts of fire alarm systems. You have been a great help. So thank you.

Trevor

Hi Dave

Just a quick note to say thanks for the advice on the replacement of the Mother board. We attended a week ago and all went smoothly, no problems since (touch wood!).

Tim

Thanks for all the help

Lauren and Amelia - you are STARS.

Andy

Hi Dave,

Thank you for sending the information on the detectors I have passed this on to our client.

Thank you also for your continued help and assistance it is much appreciated.

Sam

You’re the best, thanks!

Have a nice weekend.

Best regards / Met vriendelijke groet

Netherlands

I had a technical question regarding removal of detector heads and my query was answered quickly with a fast to & fro response with a positive outcome. Thanks to Jane!

Dennis

Dear Emma,
Thank you for your kind answer.
I very appreciate your excellent support. You are probably only one person of distributors (except manufacturers who have excellent technical support also).

Tibor Lelkes

Bless you Robyn, thank you so very much, your service is absolutely amazing!!
 
So many thanks 
 
Heather

Heather

Truly thank you for all of your help, Emma. This process was quick and painless.

David Jackson

Protec Aspirating Systems Hole Identification Tags
Protec Aspirating Systems Hole Identification Tags Protec Aspirating Systems Hole Identification Tags

Protec Aspirating Systems Hole Identification Tags

Protec

Product Code: HITclips

Please Contact Us for Price & Availability.

Contact Us

Protec Aspirating Systems Hole Identification Tags

Protec Fire Detection plc is pleased to introduce another first in the aspirating detection systems industry. HIT’s – Hole Identification Tag’s. For many years the practice of drilling different size sampling holes in aspirating system sampling pipes has been the accepted norm. Whilst this method technically gives the correct size orifice for the hole location on the sampling pipe, it is also accepted that this method comes with a degree of tolerance.

In reality the installer usually uses a hand-held drill on a round sampling pipe and therefore it is unlikely that an exact diameter and perfectly straight hole is formed. In addition to this; on many occasions when the drill is withdrawn from the pipe small pieces of the pipe material remain around the hole. This has an impact on the airflow through the pipe by reducing the effectiveness of the hole. Aspirating detection systems are now installed in an ever-increasing variety of different applications, many of which replace standard point type smoke detectors or optical beam detectors.

Often these applications include high ceiling spaces where it is almost impossible to identify where the sampling holes are located and, more importantly, if the sampling hole is the correct size. Protec HIT’s - Hole Identification Tag’s solve all these problems and many more. Each HIT is colour coded to identify its specific sampling hole diameter. This colour coding allows accurate identification of the various sampling hole locations and true hole size for the benefit of commissioning & servicing engineers, clients and even project auditors.

The HIT’s employ a ‘cable-tie’ style securing mechanism around the sampling pipe to allow the HIT to be fixed securely. In addition, a secondary ‘wrap around’ securing mechanism ensures the HIT remains in its chosen location.

The build-up of dust around a standard drilled sampling hole is common place due to the friction created by the airflow through the sampling hole. Each HIT incorporates a chamfered hole entry which is proven to reduce this dust loading effect. To assist the installers a common 8mm diameter drill is all that is required for every sampling hole location. This simplifies the installation works as only a single size drill is required.

Protec HIT’s have been integrated into the ProFlow 3D sampling pipe calculation program.

Key Features

  • Colour coded tags to identify each different sampling hole diameter and location
  • Viewable distance range approx 20m
  • Cable-tie securing mechanism around sampling pipe with secondary ‘wrap around’ securing mechanism
  • Chamfered hole entry to reduce dust loading
  • Common 8mm diameter drill hole requirement for all sampling hole locations
  • Accurate identification of sampling hole location and hole size for commissioning & servicing engineers
  • Integrated to Protec ProFlow 3D sampling pipe calculation program

Available Options:

  • 37-534-68 - 2.0mm - Purple HIT
  • 37-535-69 - 2.5mm - Grey HIT
  • 37-536-70 - 3.0mm - Yellow HIT
  • 37-537-71 - 3.5mm - Blue HIT
  • 37-538-72 - 4.0mm - Green HIT
  • 37-539-73 - 4.5mm - Black HIT
  • 37-540-74 - 5.0mm - White HIT
  • 37-541-75 - 6.0mm - Brown HIT
Tags: HITclips